FormaServe IT Support
Our commitment to you is low cost, high quality support.
We are a Microsoft Partner and a member of the IBM Partnerworld program & also sit on IBMs ISV advisory council.
We offer a complete range of software support for IBM i infrastructure.
Our teams programming language experience is second to none. From RPG II through the latest RPG ILE to the coolest IBM i Open-Source languages of PHP, NodeJs and lots more!
All our support offerings are available, regardless of the IBM hardware you run.
We do not worry if you run your business on hardware, or operating systems, that IBM no longer supports. We are here to help.
We give a 100% satisfaction guarantee. We won’t close your help ticket until you’re 100% happy.
No two clients are the same. That is the reason why many of our customers opt for different packages, across different sites or servers.
Our Support Packages
Check out our support packages.
If none of the below fit your requirements, that's not a problem. allow us to provide a quotation customised to your exact support needs.
Light
Pay As You Go
Great support without the contract!- No Ties
- Call us when you need us!
- £100 per hour
- Email support
- No monthly fee
- No initial period
Available Mon to Fri 09:00 - 17:00
Initial opening of a ticket will incur a £25 administration fee
Standard
£350
50 hours of remote support per year- 09 ~ 17 Working day support
- Telephone support
- Email support
- Help centre access
09 ‐ 17 ~ 7 days a week - £450
24/7 - £550
All prices are for a calendar month
Enhanced
£700
100 hours of remote support per year- 09 ~ 17 Working day support
- Telephone support
- Email support
- Help centre access
09 ‐ 17 ~ 7 days a week - £800
24/7 - £950
All prices are for a calendar month
Ultra
£4,000
Unlimited remote support- 09 ~ 17 Working day support
- Telephone support
- Email support
- Help centre access
Our 24/7/365 support service is there for you whenever you need it
All prices are for a calendar month
Once your contracted hours are exceeded, you can choose to either upgrade to a more substancial package, or use the 'Pay as you Go' option, to fund the additional requirements.
Downgrading of the package you are currently on, can only be processed at the renewal time.
On-site Visits
Contract Length
Mentoring
Miscelleous
If an on-site visit is required, it will be charged at £1,000 a day, or part of.
Expenses will be reclaimed at cost.
Contract clients can use their included hours if they wish.
For the Standard, Enhanced & Ultra packages, an advanced monthly fee is paid each month, for a minimum term of 12 months.
Our mentoring program is designed to help IT professionals grow & expand in their roles after receiving training at FormaServe, with the aim to help companies to develop & retain top talent.
Please contact us to discuss mentoring services & give you a quotation.
Please note that all prices are stated in GBP, without Value Added Tax (VAT) at the current rate at time of invoicing.
Remote Connection Software
FormaServe uses Microsoft Teams to remotely support and keep in contact with our clients, whereever they are.
Microsoft Teams is the central hub for communication, collaboration & teamwork for us here at FormaServe.
We are not the only ones; since its launch in March 2017, usage of Microsoft Teams has grown to over 75 million daily active users this year.
