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Terms & Conditions

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Training Terms & Conditions

This page provides you with our training terms & conditions for Public Training, In-House Training as well as Delegate Information and our Limitation of Liability.

Some of our training rooms are not easily accessible to students with mobility constraints; if you have any physical requirements please make us aware at time of booking to ensure we can cater for your needs.

Public Training

Fees

Course fees cover the cost of training materials and books supplied by us, use of appropriate facilities, lecturer's time, refreshments, provision of lunch and any room or equipment rental we undertake.

Public courses may be undertaken using portable equipment such as laptop computers and may be in rented accommodation such as a hotel conference room or similar. Customers agree that they understand and accept this and shall advise FormaServe if this is likely to be inappropriate for the delegate's concerned.

An official Purchase Order will be required to confirm the booking of a student's place and this will be taken as acceptance of all our normal Terms and Conditions.

An Invoice will then be produced and require paying before the start of the course.

FormaServe reserves the right to refuse admission to delegates whose fees remain unpaid at the time of the course commencing.

Changing Delegate Details

FormaServe will make no charge if a substitute delegate wishes to replace the original delegate. Please call our training team to inform them of any change.

Transfers

If a delegate wishes to transfer a booking to a later course within 14 working days of the original course commencing there will be a 25% administration charge.

If that transfer is then cancelled, the course fee remains payable in full.

Transfer requests must be received in writing and the date on which the letter/fax/email is received by FormaServe will be deemed as the date the cancellation has been made.

Cancellations

If a delegate withdraws from a course or date, for whatever reason, after confirmation is received by FormaServe, a fee of 25% of the full course cost will be charged.

If a delegate withdraws from a course or date, for whatever reason, within 14 working days of the course commencing, the fee will remain payable in full.

Cancellations must be received in writing and the date on which the letter/fax/email is received by FormaServe will be deemed as the date the cancellation has been made.

Force Majeure

FormaServe makes every possible attempt to run all courses; however, FormaServe reserves the right to cancel any course for whatever reason at any time.

FormaServe will not be liable for costs incurred by the delegate.

All fees already paid to FormaServe will be refunded immediately.

In-house Training

Fees

Individual in-house courses will be quoted upon request.

Quoted charges cover tuition, a full set of course notes and a set of exercises per delegate.

Additional rechargeable costs are the entire tutor's expenses including, but not limited to:-

Travel via public transport or mileage, taken from the car trip meter, at 40p per mile.

Accommodation, including the night before the course starts, if held further than 25 miles from our offices, at a Holiday Inn or equivalent.

Subsistence expenses including evening meal, breakfast and lunch, if not provided. As an example, the evening meal would consist of 2 courses plus drinks, at a local restaurant.

Tutors expenses are re-billed at cost and will be arranged by FormaServe.

An official Purchase Order will be required to confirm the booking of a student's place and this will be taken as acceptance of all our normal Terms and Conditions.

After the course has been completed, an invoice will be produced covering both the Fees and the Instructors Expenses.

This invoice will require payment within 14 days of receipt.

Client Responsibilities

FormaServe recommends these courses do not contain more than eight delegates, which is our recommended maximum.

In extreme cases it may be possible to stretch the size of groups up to twelve, but we advise against such large classes since the supervision during exercises will necessarily suffer.

For In-house courses, FormaServe states that customers are responsible for arranging the logistics of in-house training. In particular, customers are responsible for (but not limited to) the provision of:

  • An equipped training room
  • Personal Computers with all necessary software installed and configured, with any required access to IBM System i servers
  • Delegates & instructor refreshments
  • Visual aids, including, a whiteboard or flipchart, a projector suitable for connecting to a laptop computer and a screen to project onto

We may be able to provide equipment suitable for the delivery of in-house training for a negotiable additional fee.

Changing Delegate Details

FormaServe will make no charge if a substitute delegate wishes to replace the original delegate. Please call our training team to inform them of any change.

Re-scheduling and Cancellations

Cancellations/re-scheduling made earlier than 20 working days prior to the agreed training date will incur a cancellation fee equal to 40% of the total course cost to cover administration and trainer's charges.

Cancellation or re-scheduling of in-company training within 20 working days of the agreed date(s) will be considered a cancellation of the original agreement, and a 60% cancellation fee will apply.

All cancellations or re-scheduling requests must be received in writing by fax or post. The date of reschedule or cancellation will be taken as the date the written notification is received by FormaServe.

Force Majeure

FormaServe makes every possible attempt to run all courses; however, FormaServe reserves the right to cancel any course for whatever reason at any time.

FormaServe will not be liable for costs incurred by the delegate. All fees already paid to FormaServe will be refunded immediately.

Delegate Information

Here is all the information you need as delegates

  • Student Information
  • Learning Approach
  • Course Timings
  • Lunch & Refreshments
  • Special Needs
  • Accommodation

Student Information

Delegate joining instructions will be sent, by email, to the participant approximately ten days prior to the training.

  • Information sent includes:
  • Course details
  • Venue location
  • Booked accommodation, if applicable

Learning Approach

Numbers on FormaServe courses are strictly limited to ensure that each delegate receives the personal attention from the trainer that they require.

We provide all your learning materials and delegates leave the course with a set of comprehensive training notes and exercises for future reference and enhanced learning.

Course Timings

Courses start at 09:30; on public courses there will be refreshments available from 09:00.
Courses finish at approximately 17:00 unless otherwise informed.

Lunch & Refreshments

The public course fee includes a buffet lunch and refreshments. If you have any special dietary requirements then please let our training team know a few days before you attend the course.

Special Needs

We are aware that some delegates may have special needs to be taken into consideration during their time on our courses. If you have special needs then please do not hesitate to contact our training team who will ensure your attendance at our course is smooth and trouble free.

Accommodation

If you are likely to require overnight accommodation while on one of our public courses then please call our training team who will happily recommend suitable accommodation.

Limitation of Liability

FormaServe Systems makes no guarantee about the subject matter or course content and publications. These publications are provided 'as-is' and without warranty of any kind, either expressed or implied, including but not limited to implied warranties of merchantability, non-infringement and fitness for a particular purpose.

Under no circumstances is FormaServe Systems, its program developers, or suppliers, liable for any of the following, even if informed of their possibility:

  • Loss of, or damage to, data;
  • Special, incidental, or indirect damages, or for any economic consequential damages; or
  • Lost profits, business, revenue, goodwill, or anticipated savings.

FormaServe Systems grants course participants a non-exclusive copyright license to use all programming code examples from which you can generate similar function tailored to their own specific needs.

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